CloudToner Help Centre

Install and connect CloudToner

Set up secure printer monitoring on a Windows or macOS computer in about five minutes.

A Windows laptop securely connected to an office printer

Step 1 of 6

Sign in to your CloudToner account

Sign in before downloading the agent. If you don’t have an account, registration returns you to the download page automatically.

You stay in control

Your computer is not connected until a signed-in user reviews and approves it.

What you’ll need

Windows or macOS

A supported computer on the printer network.

Administrator access

Required to install the desktop agent.

About five minutes

From account sign-in to the first scan.

Troubleshooting

Most connection problems can be resolved without reinstalling the agent.

The secure browser didn’t open

Select Open Secure Browser Again in the CloudToner Agent. It reopens the same pending request.

The wrong account appeared

Do not approve the computer. Sign out in the browser, then sign in using the correct CloudToner account.

The connection request expired

Return to the desktop agent and start a fresh connection request.

No printers were discovered

Confirm the agent computer is on the printer network, then follow the first-printer troubleshooting guide.