Check the agent
Confirm the dashboard shows a linked, recently seen CloudToner Agent for this office.
Add your first printer
Use your linked CloudToner Agent to discover printers on the local network, then review each device before monitoring begins.
How discovery works
CloudToner finds printers from inside your network
The desktop agent performs the local scan. CloudToner then shows discovered devices in your dashboard so you can confirm the printers you want monitored.
You approve each printer
A discovered device is not fully managed until you review and confirm it.
Your first printer in four steps
Keep the agent computer powered on and connected to the same network as your printers.
Run discovery
Select Add First Printer, then queue a discovery scan to the linked agent.
Review the result
Check the printer model, IP address and office before confirming the device.
Confirm monitoring
Choose alert and ordering preferences, then save the printer to complete onboarding.
If your printer does not appear
Check the network
The agent computer must be able to reach the printer’s local IP address. Guest Wi-Fi and isolated network segments can block discovery.
Check the printer
Make sure the printer is powered on, connected to the network and not showing an offline state.
Check the agent
Open Account Settings and confirm the linked agent is online. Refresh it before running another scan.
Run the scan again
Network changes can take a moment to settle. Queue another discovery scan after confirming the checks above.
Still unable to find it?
Contact support@cloudtoner.com with the agent name, printer model and printer IP address. Never send your password.